Shipping
For Pinocchio World products, we currently only ship within the United Arab Emirates.
| Shipping method | Cost | Timeframe |
| Standard | Orders less than 200 AED will have a flat fee of 20 AED | 2-5 Business Days |
| Free | Orders more than 200 AED will have free shipping automatically applied | 2-5 Business Days |
For Dreemie Shop products, we ship internationally, with these rates & conditions down below.
| Shipping Areas | Cost | Timeframe |
| United Arab Emirates | Orders less than 200 AED will have a flat fee of 20 AED Orders more than 200 AED will have free shipping automatically applied |
2-5 Business Days |
| Saudi Arabia, Kuwait, Bahrain, Qatar, Indonesia, Japan, South Korea, Malaysia, Philippines, Singapore, Thailand, Austria, Belgium, Denmark, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, England, Australia, Bulgaria, Croatia, Finland, Iceland, New Zealand, Romania, Argentia, Brazil, Canada, Mexico, South Africa, Morocco. | A flat fee of 100 AED is applied at checkout. | 12-16 Business Days |
Dear Dreemie Shop customers, please review the following shipping conditions carefully before placing your order:
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International Orders & Customs & Taxes:
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Orders shipped internationally may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the order total or shipping cost.
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Customs policies vary by country, and we recommend contacting your local customs office for detailed information.
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In some cases, customs clearance procedures may delay the delivery of your order.
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Incorrect or Incomplete Address:
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Please ensure that your shipping address is complete and accurate at the time of purchase. We are not responsible for packages lost or delayed due to incorrect or incomplete addresses.
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If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment at your expense.
- For US orders, please make sure your ZIP code is correct!
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Out of Service Areas:
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For Out of Service areas, customers will be able to do self-collection from the nearest fulfillment service centre. This is for very specific areas like for example in Makkah, Saudi Arabia, etc. You will get an SMS with the address for pick-up.
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Need Help?
- Orders for outside the UAE are by special request for Pinocchio World products, and if needed, please email us at customerservice@bartolucciuae.com or call at 04 3253434
- We're available everyday from 10 am to 10pm for any in-store inquiries at: 04 3253434
- For any Dreemie Shop-specific inquiries, please contact: customerservice@dreemieshop.com